Customer Success Manager – Enterprise

🕒 May 22

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Scribe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

Scribe is a workflow automation platform that enhances team productivity by automatically creating and sharing step-by-step guides for internal processes. Designed for operations, customer service, and HR teams, it simplifies documentation, training, and onboarding by leveraging AI to generate SOPs, training materials, and process overviews. Scribe enables organizations to centralize their knowledge, reduce training times, and improve compliance with its easy-to-use features and integrations across various platforms.

📋 Description

• Own a portfolio of Scribe’s largest Enterprise and Strategic customers (10K+ employees) • Drive adoption and expansion by identifying new use cases, teams, and business units • Onboard and enable new customers by designing tailored rollout and training programs • Serve as a strategic advisor and trusted partner to executive sponsors • Lead QBRs and EBRs communicating business outcomes and ROI • Collaborate cross-functionally with Product, Support, and Marketing team members • Manage complex renewals and upsells with precision • Partner with Expansion Account Executives to define and execute account growth strategies • Spearhead customer-led initiatives that scale Scribe’s impact across the Enterprise ecosystem

🎯 Requirements

• 6+ years of Customer Success Experience (Enterprise) in related SaaS • You’ve managed the full Enterprise customer lifecycle: Implementation, onboarding to renewal • You’re equally comfortable diving into technical SaaS workflows and leading VP and C-suite business discussions • Data-driven, using insights to identify opportunities, tell compelling value stories • Proactive and entrepreneurial, with a bias toward action, ownership, and high-velocity execution • Consultative and strategic mindset, balancing empathy for the customer with accountability for results • Comfortable with up to 25% travel and in-person meetings

🏖️ Benefits

• Comprehensive health, dental, and vision coverage for you and your dependents • Flexible paid time off + company holidays • 401(k) plan • Paid parental leave • Commuter and remote work benefits • Home office stipend • Team bonding and offsite opportunities