Technical Support Analyst

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $0 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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ScriptPro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

ScriptPro is a company that provides a comprehensive range of operational, financial, and clinical solutions specifically designed for pharmacies. With advanced technology in pharmacy management and workflow systems, ScriptPro offers robotic prescription dispensing, adherence packaging, and patient engagement tools. Their innovative solutions support pharmacy operations by enhancing efficiency, reducing errors, and improving patient care outcomes, all while managing costs and optimizing financial performance.

📋 Description

• The Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. • Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general “how to” questions to more advanced technical issues. • The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed.

🎯 Requirements

• Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience • Basic Windows OS Knowledge (XP/7/10/11) • Requires working knowledge of desktop and peripheral troubleshooting • Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times • Problem solving and analytical skills • Positive attitude, drive and tenacity • Excellent customer service skills • Excellent written and verbal communication skills • Ability to multitask with varying priorities and attention to detail • All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area

🏖️ Benefits

• Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs • Well-being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services