Agent Results Advocate

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SDKIntel

2 - 10 employees

Founded 2021

🔐 Security

🏢 Enterprise

☁️ SaaS

Security • Enterprise • SaaS

SDKIntel is a company that provides mobile SDK intelligence for iOS and Android, delivering deep, high-confidence detection of third-party SDKs embedded in published apps. They run binary-level analysis (including iOS decryption where possible) and strict Android inspection beyond manifest scraping, producing structured intelligence briefs (JSON, XLSX, PDF) focused on target verticals (e. g. , EU Fintech, EU Health, EU Banking). Their product tracks SDK footprints and movements over time (new entrants, exits, version changes) and is aimed at SDK vendors, security & compliance teams, and M&A/investment buyers. Deliverables include analyst walkthroughs, bespoke scopes, and ongoing data feeds or API access. The team emphasizes no-false-positive methodology, fresh runs per brief, and deep expertise in mobile data acquisition and binary analysis.

📋 Description

• Provide comprehensive support to our vast network of independent agents, internal teams, and clients • Cultivating a culture of engagement and community • Mentor new team members • Participate in cross-functional team meetings • Lead projects from start to finish • Managing processes to maximize Agent support, performance, and satisfaction while showing empathy and positivity

🎯 Requirements

• 4+ years of contact center/BPO experience or comparable customer service-related work experience • Demonstrates a high level of customer experience to support client interactions, internal program teams, and the Agent community • Experience interacting in a fast-paced environment while keeping positive relational and influencing skills intact • Ability to recognize retention and performance related trends and use strategic thinking to determine the root cause • Develop and implement solutions and own the results • Proven ability to educate and motivate others • Demonstrated ability to confidently, clearly and concisely communicate • The ability to identify team and program opportunities and provide potential solutions to affected stakeholders

🏖️ Benefits

• Flexible work schedule that includes days, nights, overnights, weekends, and holidays.

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