Bilingual Support Technician I – Temporary Contract

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Seagull Scientific

WebsiteLinkedInAll Job Openings

201 - 500 employees

The world’s largest and most dynamic supply chains in every industry trust BarTender to create the labels, barcodes and RFID that keep their products moving, traceable and safe. With corporate headquarters and software development in Bellevue, Washington, USA, and branch offices in Madrid, Taipei and Tokyo, BarTender is available in more than 150 countries through a global network of local partners. Learn more at www.seagullscientific.com.

📋 Description

• Serve as the first point of contact with external customers via email, chat, and phone • Provide bilingual technical support for Seagull Software on-premises and SaaS solutions and printer drivers • Identify, troubleshoot, and resolve technical issues involving enterprise software and third-party applications • Escalate issues to higher support tiers as needed • Research and answer software capability questions from resellers and end users • Identify and record support-ticket details and contribute to documentation and the Knowledge Base • Suggest improvements to products and programming • Collaborate with Engineering, IT, QA, and Sales • Complete special tasks and projects, including report writing and product documentation • Provide a world-class customer experience

🎯 Requirements

• Resume must be submitted in English • 2+ years’ prior experience as a technical support representative • Excellent customer service and troubleshooting skills • Fluent in English and either Spanish or Portuguese • Strong knowledge of Windows operating systems • Technical aptitude and ability to quickly learn and work with new software • Strong written and verbal communication skills in English • Problem-solving ability and active listening skills • Ability to collaborate with different teams and work independently • Availability for some shifts requiring weekend work • Computer Science Degree or Technology Certification or equivalent experience • Police Clearance Certificate required before the contract starts • Documentation proving authorization to work as an independent contractor (self-employed) required before the contract starts • Dedicated workspace and reliable internet for remote work • Completion of CompTIA A+ certification preferred

🏖️ Benefits

• Remote work • Dynamic, culturally diverse, and fun work environment • Diversity, equity, and inclusion culture • Paid monthly in USD through a payroll platform