Helpdesk Technician II

Job not on LinkedIn

🔥 1 minute ago

🏄 California, Colorado, +6 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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Secur-Serv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Managed Services

Secur-Serv is a leading managed services provider specializing in IT solutions and cybersecurity services. The company offers a comprehensive suite of managed IT services including cloud optimization, data protection, and managed security services designed to help businesses protect their information and optimize their technology investments. With a focus on workplace modernization and addressing the IT skills gap, Secur-Serv empowers organizations of all sizes, from small businesses to enterprises, to thrive in a rapidly evolving digital landscape.

📋 Description

• Performs technical support for client environments • Supports remote help desk troubleshooting • Troubleshoots workstation and server issues • Troubleshoots router and network problems • Administrative tasks such as user creation and authorization • Software updates; configuration or drivers and settings on personal computing devices and printers • Troubleshoots and maintains servers, workstations, networking equipment, and software applications • Provides technical support services to clients over the phone • Monitors client system environments and functions • Escalates appropriate technical issues timely • Participates in the on-call rotation • Meets all attendance requirements • Other duties assigned

🎯 Requirements

• High School Diploma or equivalent • Minimum of 2 years of IT experience • Mobile Phone Support • Microsoft Windows 7 and 10 • Office 365 • Active Directory Experience • Remote Desktop Services • Remote Troubleshooting / Help Desk Experience • Working with Networking Equipment • Exceptional communication skills with customers and coworkers • Valid Driver's License • A quick learner in a fast-paced environment • Outgoing and Energetic with a positive attitude • Ability to work both as an individual and as a team member • Ability to multitask

🏖️ Benefits

• copay medical plan option • HSA medical plans with employer contributions to your HSA Account • dental • vision • company-paid life insurance • company-paid short- and long-term disability coverage • 401K savings plan with a generous company match • wellness program to improve your health and earn a discount on your health insurance premiums • Tuition Reimbursement Plan which covers up to $5,250