Embedded Service Manager – Global Clients

Job not on LinkedIn

October 23

Apply Now

Receive Emails with Similar Jobs

Securitas Group

WebsiteLinkedInAll Job Openings

Security • Telecommunications

Securitas Group is a global leader in security services, offering a comprehensive range of services such as on-site guarding, electronic security, fire and safety, technology-driven solutions, and mobile security services. With a history spanning nine decades, Securitas emphasizes the use of cutting-edge technology and expert personnel to deliver top-quality security solutions across various sectors including aviation, critical infrastructure, and retail. Operating in 44 markets worldwide, Securitas is committed to innovation, sustainability, and diversity, striving to create long-term value for its clients and a positive impact on society by enhancing safety and security standards globally.

10,000+ employees

Founded 1934

🔐 Security

📡 Telecommunications

💰 Post-IPO Debt on 2023-09

📋 Description

• Oversee the service delivery for access control, CCTV, and intrusion systems across assigned sites. • Ensure timely and effective management of service tickets, maintenance activities, and fault resolutions. • Maintain full compliance with local regulations and client security policies. • Collaborate with subcontractors, service partners, and the GCT team to resolve technical or operational issues efficiently. • Serve as the primary on-site point of contact for all service-related matters. • Build and maintain strong working relationships with client stakeholders, embodying professionalism, adaptability, and a respectful, collaborative, and solution-focused mindset. • Provide clear updates on service metrics, risks, and improvement initiatives. • Work closely with the wider Global Clients Technology (GCT) team to align local operations with global service standards. • Participate in monthly global town halls and 1:1 meetings with line management to share insights, raise issues, and support collaboration. • Contribute to continuous improvement initiatives across the global service delivery network.

🎯 Requirements

• Proven experience managing service delivery for enterprise-level security systems. • Strong knowledge of CCure, CCTV, and PIDS systems; familiarity with platforms such as Genetec, Milestone, Axis, or Gallagher advantageous. • Strong understanding of SLAs, KPIs, and service performance reporting. • Right to work in Ireland required.

🏖️ Benefits

• Impactful Role: Operate at the heart of a high-profile client environment, ensuring the reliability and performance of critical security infrastructure. • Global Exposure: Be part of the Securitas Global Clients Technology team. • Empowered Environment: Supported by global governance, reporting, and communication structures, with regular performance reviews and development opportunities. • Purposeful Work: Help protect mission-critical operations and contribute to Securitas’ mission of making the world a safer place.