Security System Analyst – Lenel, Milestone

Job not on LinkedIn

🔥 0 minutes ago

🇧🇪 Belgium – Remote

💵 £45k - £55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♂️ Cybersecurity / Security Engineer

👻 Ghost score 1%

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Securitas Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🔐 Security

📡 Telecommunications

💰 Post-IPO Debt on 2023-09

Security • Telecommunications

Securitas Group is a global leader in security services, offering a comprehensive range of services such as on-site guarding, electronic security, fire and safety, technology-driven solutions, and mobile security services. With a history spanning nine decades, Securitas emphasizes the use of cutting-edge technology and expert personnel to deliver top-quality security solutions across various sectors including aviation, critical infrastructure, and retail. Operating in 44 markets worldwide, Securitas is committed to innovation, sustainability, and diversity, striving to create long-term value for its clients and a positive impact on society by enhancing safety and security standards globally.

📋 Description

• Own incidents end-to-end, from logging through to closure • Triage and diagnose faults across physical security systems, infrastructure, and hardware • Perform remote troubleshooting across Lenel OnGuard and Milestone environments • Resolve issues in-house wherever possible to reduce external engineer dependency • Coordinate third-party engineers with clear diagnostics and defined scope when required • Maintain accurate ticketing, documentation, and system data quality • Support system administration, including patching, upgrades, firmware, and new site onboarding • Contribute to a global support model, including on-call as services expand • Improve physical security incident triage, diagnosis, and resolution for a globally recognised brand

🎯 Requirements

• Proven experience supporting enterprise-scale physical security systems • Excellent technical capability in Lenel OnGuard (essential) • Experience with Milestone or similar VMS platforms • Experience in incident management, ticket triage, and technical troubleshooting • Ability to diagnose issues quickly and take full ownership through to resolution • Detail-oriented with robust organisational and documentation skills • Desirable: Lenel certification • Desirable: Networking fundamentals (IP, switches, connectivity troubleshooting) • Desirable: ITIL or structured service management experience • Ability to work 3 days per week onsite and 2 days remotely in Reading, RG6 • Ability to work 40 hours per week • Willingness to contribute to a global support model, including on-call as services expand

🏖️ Benefits

• Learning and Development opportunities • Mentorship • Big brand discounts through STRIVE • Give back schemes • Cycle to Work savings • Specsavers offers • Free mortgage advice • Healthcare cash plans • Dental cover plans • 24/7 GP access • Mental wellbeing support • Online dental advice • Pension scheme • Payroll ISA • Financial wellbeing resources • Life assurance • Support for employees and their families • Disability Confident interview guarantee for applicants with disabilities who meet minimum requirements • Employee Networks • Inclusive workplace initiatives