Customer Success Specialist – EMEA

November 7

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SecurityScorecard

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Cybersecurity • Enterprise

SecurityScorecard is a company that focuses on cybersecurity and risk management. It provides solutions for supply chain detection and response, third-party cyber risk management, and external attack surface management. By leveraging AI and security ratings, SecurityScorecard helps organizations improve their cybersecurity postures and manage risks effectively. The company's platform allows for monitoring and remediation of vulnerabilities, collaboration with vendors, and compliance with regulatory mandates. SecurityScorecard serves a diverse range of industries, including public sector, technology, healthcare, financial services, and more. Its comprehensive suite of tools and services, such as Security Ratings and MAX, empower organizations to proactively manage cyber risks and enhance their overall security structures.

501 - 1000 employees

Founded 2013

🔒 Cybersecurity

🏢 Enterprise

💰 $180M Series E on 2021-03

📋 Description

• Drive customer outcomes and value via digital, 1:M and 1:1 engagements • Own renewal outcomes across a large customer portfolio, managing forecasting, engagement strategy, contract negotiation and retention goals. • Empower customers to become self-sufficient SecurityScorecard champions, solving for their immediate needs while focusing on their long term success, value realization, and retention • Monitor customer health, usage, and lifecycle signals to trigger proactive interventions and prevent risk. • Design and execute scaled engagement programs (emails, webinars) that drive adoption and product value. • Partner with Support, Sales, Marketing, and Product teams to route customer needs, share insights, and collaborate on lifecycle improvements. • Track and analyze the effectiveness of programs, iterating to improve outcomes for both customers and the business. • Contribute to the evolution of the Scale CS motion, experimenting with new approaches to improve reach, efficiency, and impact.

🎯 Requirements

• 1+ year demonstrated success in a Customer Success role with direct renewal ownership • Customer-obsessed: Devoted to ensuring our customers’ success and committed to advocating for our customers whenever possible • Solid communicator: Able to communicate confidently & concisely through SecurityScorecard, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives) • Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment • Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support SecurityScorecard, the team, and the customer • Experience with SalesForce, Gainsight, Google Suite, Zendesk, Tableau is a plus • Cyber/TPRM experience preferred (not required) • Fluency in German or French required

🏖️ Benefits

• Specific to each country, we offer a competitive salary • stock options • Health benefits • unlimited PTO • parental leave • tuition reimbursements • much more!