Care Team Representative – English/French Bilingual

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November 21

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Sedgwick

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Insurance • Enterprise • Compliance

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

10,000+ employees

🏢 Enterprise

📋 Compliance

📋 Description

• Provide excellent service displaying empathy to callers regarding claims for multiple lines of business • Expediting the claims process and providing detailed claim notes on all calls • Resolving issues with one call/one person response • Directing calls to appropriate escalation path as needed • Acts as primary liaison with callers from multiple client accounts within a shared services environment • Follows specifications in assisting with claims application and servicing processes • Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations • Educates and informs the customer about documentation required to file/process a claim • Document required time frames, payment information, and claim status • Enters verbal and written claim information accurately into the appropriate system • Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed

🎯 Requirements

• High school diploma or GED required • One (1) year customer service experience or equivalent combination of education and experience required • Inbound call center experience preferred • Excellent verbal and written communication skills • PC literate, including Microsoft Office products, Windows environment • Must meet minimum typing requirements • Strong organizational skills • Good interpersonal skills • Ability to multi task in fast paced environment • Ability to support multiple clients across communication channels and utilize multiple systems simultaneously • Ability to work in a team environment and/or independently • Ability to meet or exceed Performance Competencies • Ability to meet all attendance expectations

🏖️ Benefits

• Paid time off • Flexible work arrangements