Sedona Digital
51 - 200 employees
🤖 Artificial Intelligence
🔒 Cybersecurity
🤝 B2B
Artificial Intelligence • Cybersecurity • B2B
Sedona Digital is a process-led technology consultancy that helps enterprises define strategy, build AI- and data-driven products, modernise applications and secure and operate cloud-native environments. They offer services across technology strategy, data architecture and engineering, AI and predictive analytics, software product engineering, cloud migration and Azure managed services, DevOps/CICD, plus security and managed SOC capabilities to deliver ongoing operations and compliance.
Senior Engagement Manager
🕒 February 25
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Sedona Digital
51 - 200 employees
🤖 Artificial Intelligence
🔒 Cybersecurity
🤝 B2B
Artificial Intelligence • Cybersecurity • B2B
Sedona Digital is a process-led technology consultancy that helps enterprises define strategy, build AI- and data-driven products, modernise applications and secure and operate cloud-native environments. They offer services across technology strategy, data architecture and engineering, AI and predictive analytics, software product engineering, cloud migration and Azure managed services, DevOps/CICD, plus security and managed SOC capabilities to deliver ongoing operations and compliance.
📋 Description
• Own the overall client relationship from a service and delivery perspective, acting as the primary senior point of contact and escalation. • Build and maintain strong, trusted relationships with senior client stakeholders through regular engagement, including at least monthly on-site visits. • Provide overall service leadership across software engineering, testing, cloud, and support engagements, ensuring consistent service quality across all delivery models. • Establish, run, and continuously improve service governance, including service reviews, QBRs, steering forums, and operational checkpoints. • Produce and present regular service reporting covering delivery performance, financials, risks, dependencies, and continuous improvement actions. • Work closely with Sales and Account leadership to support account growth, retention, and expansion opportunities. • Own commercial management of the account, including contract renewals, extensions, change control, and small-to-medium scope additions. • Draft, negotiate, and manage Statements of Work (SOWs) for incremental changes and new services. • Track and manage account financials, forecasts, and margins. • Ensure all services are delivered in line with contractual commitments and remain commercially viable. • Provide delivery oversight either directly or working through Engineering Managers. • Ensure the right skills, capacity, and engagement model are in place to meet current and future client needs. • Proactively identify service, delivery, and commercial risks, owning mitigation and escalation as required. • Act as the senior escalation point for service issues, driving resolution and maintaining client confidence. • Directly manage a number of resources where appropriate to the client and business needs. • Operate effectively within a matrix management model, influencing and coordinating teams who report into Engineering Managers elsewhere in the business. • Support performance management, engagement, and development of people aligned to the account.
🎯 Requirements
• 7+ years’ experience in client-facing delivery, engagement, or service management roles within digital, software, or cloud services. • Proven experience owning senior client relationships across Professional Services. • Strong commercial acumen, with hands-on experience managing SOWs, renewals, budgets, and margins. • Solid understanding of modern software delivery, cloud platforms, and testing practices. • Confidence engaging with both technical and non-technical stakeholders at all levels. • Experience running service governance, reporting, project boards and QBRs. • Experience working with customers in Banking, Financial Services, and Insurance. • Excellent communication, negotiation, and stakeholder management skills. • Ability to balance client advocacy with commercial and operational discipline. • Ideally you will also be able to bring: • Experience in managed services or long-running enterprise engagements. • Familiarity with Agile delivery environments. • Azure or cloud certifications / Microsoft technology delivery / Microsoft partnered delivery. • Exposure to AI-assisted development, testing, or transformation initiatives.
🏖️ Benefits
• Private medical insurance • Training on market trends and client needs • Continuous personal improvement - 8h/month during work hours • 21 days annual leave, with one day per year extra up to 25 days • 3 health days that can be taken without medical proof • 1 day for your Birthday off • 0.5 days Christmas Shopping off • Competitive package • Quarterly fun budget for team events
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