Patient Communications Representative I

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🔥 3 hours ago

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SEES Management, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

🤝 B2B

Consulting • B2B

SEES Management, LLC is not described in the provided text. The available content appears to be generic LinkedIn page boilerplate and does not include information about SEES Management's services, sector, or clients. Based solely on the company name, it likely provides management or management-related services, but there is insufficient public information in the supplied text to determine a specific industry, product, or market focus. Additional company materials (website, filings, or a company profile) would be needed to assign more precise industry classifications.

📋 Description

• Always positive and friendly with patients, co-workers and anyone who calls in to Verifies patient information and confirms insurance information and referral status. • Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed. • Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance • Answers general questions for patients following established guidelines. • Assists with answering and triaging incoming telephone calls and routing them according • Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office. • Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide. • Answers questions regarding insurance billing and office financial policies? • Assists patients as needed. • Provides the highest level of customer service to all patients. • Assists in maintaining work area. • Ensures confidentiality of medical records and patient information in accordance with HIPAA.

🎯 Requirements

• High school diploma or equivalent required. • Positive attitude and a love for helping others! • Prior experience in a fast-paced medical office and in electronic health record preferred. • KNOWLEDGE, SKILLS, AND ABILITIES: Patient Experience – Understanding and anticipate the patient’s needs. • Proactively strives to exceed our patient’s expectations and provide ongoing education and communication. • Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership. • Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances. • Excellent Communication Skills – written & verbal. • Focus on becoming an active listening to better understand the needs of co-workers and patients. • Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes. • Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. • Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. • Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. • Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company. • Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

🏖️ Benefits

• Paid Training & Career Development • Growth & Advancement Opportunities • Supportive Team Environment • Competitive Benefits Package • Tuition Reimbursement Opportunities • Employee Eyewear Discounts • Referral Bonus Program • Make a Meaningful Difference Every Day