Technical Customer Success Analyst – Consulting & Integrations

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Segware

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🔐 Security

🤖 Artificial Intelligence

☁️ SaaS

Security • Artificial Intelligence • SaaS

Segware is a technology company specializing in integrated security solutions, including alarm management, AI-driven predictive analysis, and cloud video monitoring. The company provides a variety of software applications designed to enhance security operations, such as My Security, VTR Mobile, and OS Mobile, which facilitate camera viewing, tactical team management, and service order management. Segware also offers advanced access control systems like Portaria Autônoma® and solutions for condominium management via SCond by Segware. Additionally, it integrates more than 100 hardware manufacturers, ensuring comprehensive security coverage for its clients. With a focus on innovation and scalability, Segware's products aim to elevate the performance and efficiency of security operations across various industries.

📋 Description

• Perform advanced configurations of the Segware platform. • Lead integrations with external systems (APIs, automations, devices, protocols). • Conduct periodic technical audits to ensure adherence to best practices. • Run POCs (Proofs of Concept) and technical feasibility tests. • Design technical workflows and advise clients on optimal architecture. • Document processes, standards, and technical best practices. • Monitor critical tickets with support and ensure complete resolution. • Support the Relationship team on technical issues that impact retention. • Train clients and internal teams on advanced technical topics. • Serve as a bridge between Product and clients for structured technical feedback.

🎯 Requirements

• Experience with technical configurations, integrations, or advanced support. • Solid knowledge of systems, networks, APIs, or automations. • Strong technical diagnostic and troubleshooting skills. • Good communication skills to explain complex topics simply. • Organized and able to document processes. • Experience with monitoring centers or electronic security systems. • Knowledge of communication protocols, devices, and integrations. • Experience with SaaS platforms. • Experience with POCs or technical consulting.

🏖️ Benefits

• Meal/food allowance (Vale Refeição/Alimentação) • Health plan: 50% employer-paid, 50% employee-paid • Dental plan: 50% employer-paid, 50% employee-paid • Home office allowance • Day off during birthday month • Extended paternity and maternity leave • Total Pass: wellness platform offering gyms, sports, pilates, martial arts, nutrition, etc. • Mastercard Surpreenda program • Emotional care platforms: Psicologia Viva, ZenClub, Vittude • Professional Development Program (per company policy)