Senior Technical Account Manager – APAC

🕒 September 25

🇦🇺 Australia – Remote

💵 $195k - $245.5k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Semgrep

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS

Semgrep is a code scanning platform designed to identify first and third-party security vulnerabilities in software code bases. As a software security company, Semgrep aims to enhance software security and reliability, thus supporting human progress. The platform offers over 2,000 existing rules and allows for the creation of custom rules to help enforce coding standards and detect bugs on every commit, functioning across various environments like CI, editors, and command-line interfaces.

📋 Description

• Host monthly customer check-ins to understand successes and challenges • Speak with technical stakeholders within customer accounts and internally at Semgrep • Create personalized customer success plans to increase platform value • Partner with Sales on executive business reviews for practitioners and executive buyers • Collaborate with Technical Support to resolve bug tickets • Collaborate with Product to submit and follow up on feature requests • Advocate for customer-driven product roadmap items • De-escalate urgent issues that may create churn risk • Evolve best practices for exceptional customer service • Contribute to product-use documentation • Drive implementation and ongoing adoption of Semgrep for assigned customers • Represent the customer voice in product improvements

🎯 Requirements

• 5+ years of experience working in a customer-facing role • Prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product preferred • Deep understanding of developer workflows and build systems • Experience with CI/CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite • Experience with SCM environments such as Git, SVN, and Perforce • Ability to create and execute plans to grow accounts • Excellent written and verbal communication skills with executive presence • Familiarity with Web Application Security concepts including OWASP Top 10 • Background or genuine interest in DevSecOps or AppSec • Engineering or technical degree from a four-year college or university • Ideal candidate will work remotely in Australia

🏖️ Benefits

• Competitive, market-aligned benefits program meeting or exceeding local market standards • Benefits offerings vary by location to reflect local requirements and norms • Equity may be included in total compensation • Internal compensation bands based on market data • Equal employment opportunity and inclusive workplace

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