Customer Support Specialist

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Sendoso

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

🛍️ eCommerce

💰 $100M Series C on 2021-09

B2B • eCommerce • Marketing

Sendoso is a leading sending management platform that enhances corporate gifting and direct mail strategies to help businesses increase engagement and retention. The platform offers features such as gift curation, top-notch network security, real-time delivery tracking, and AI-enhanced personalization. It integrates seamlessly with tech stacks, enabling automated execution of gifting campaigns. By leveraging their extensive global network and owning their own warehouses, Sendoso can execute customized and timely delivery solutions, boosting sales development and customer experience. The company caters to various business needs including account-based marketing, demand generation, and sales acceleration, and is recognized for its capability in enhancing human connections through technology without eroding meaning.

📋 Description

• Respond to incoming chats from the Sendoso website, escalating to other teams when needed. • Manage email tickets in the support queue, ensuring accurate and timely responses. • Build and maintain Help Center articles - collaborating on new content for feature releases and keeping existing resources current. • Develop strong knowledge of Sendoso to identify, troubleshoot, and escalate technical issues. • Work with product, engineering, marketing, and account management teams to share insights and solve customer problems. • Identify opportunities to help customers get more value from Sendoso's features and services. • Provide clear, empathetic, and actionable guidance that helps customers move forward.

🎯 Requirements

• 1+ years history of success interacting with customers over email, phone, and chat required. • Willingness and ability to consistently work the required shift of 9:00AM - 5:30 PM GMT+1 to support our US customers. • An exceptional customer experience background while proving customer advocacy and empathy. • Excellent written/verbal communication and interpersonal skills. • Comfortable working in a performance-based and structured environment. • A history of meeting and exceeding KPIs and Customer Expectations. • Analytical approach to navigating, investigating, and understanding how products work. • An aptitude for learning new products, processes, and systems. • Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers. • Strong technical troubleshooting skills, perseverance, and patience. • Creative problem-solving to bring issues to resolution including discovering workarounds using any and all available resources. • Strong ability to work independently (Remotely).

🏖️ Benefits

• Comprehensive Medical Plans plans - we’ve got you covered! • Take-What-You-Need Time Off • Lifestyle Spending Account • 401K Plan • Volunteer Time Off • Birthday Time Off • Generous parental leave benefits for both birthing and non-birthing parents • Access to Employee Assistance Programs (EAPs)