Junior Support Analyst

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏱ Part Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sensedia

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Private Equity Round on 2021-05

Consulting • Insurance • Logistics

Sensedia is a leading company in the API management industry, recognized by The Forrester Wave™ for its innovative solutions. Sensedia specializes in enabling businesses to streamline and optimize their digital experiences through efficient API management, integration flows, and microservices. Their platform supports a wide range of industries, including Artificial Intelligence, Banking & Financial Services, E-commerce & Retail, and Insurance & Risk Management. Sensedia offers a robust suite of tools and services such as API Management Platform, Service Mesh, API Adaptive Governance, Open Banking, and Integrations, which are designed to help businesses leverage modern technology to innovate and drive growth. With over 15 years of experience, they provide expert services to enhance API strategies, ensuring secure, scalable, and flexible architecture solutions.

📋 Description

• Provide technical support to customers, offering solutions with empathy and proactivity • Stay up to date on product features, dependencies, technology stack, and operational impact • Handle support requests via Zendesk and occasionally by video call, meeting SLAs • Investigate, diagnose, and resolve incidents, problems, and questions related to products and services • Collaborate with Customer Success, Product Engineering, and Consulting teams • Create, review, and improve technical documentation • Analyze and interpret infrastructure logs • Analyze and debug code • Act as a bridge between Support and Engineering by escalating needs and prioritizing requests • Participate in team and company meetings and events, including online sessions • Analyze and improve support processes • Proactively identify obstacles and optimize the customer experience • Understand customer needs and provide the best possible support

🎯 Requirements

• Spanish proficiency to support LATAM customers • Strong prioritization skills and excellent verbal and written communication • Basic knowledge of HTTP requests, including calls, methods, and status codes • Ability to read and analyze code and service health dashboards • Knowledge of logs, Chrome DevTools, JSON, Grafana, and Kibana • Experience with API testing tools such as Postman, cURL, and SoapUI • Solid knowledge of APIs and system integrations • Experience analyzing and debugging JavaScript and/or Java code • Intermediate SQL knowledge and query writing skills • Ability to document bugs, exceptions, and unexpected behavior • Completed or ongoing degree in Technology or a related field • Relevant experience in technical support and customer service for a SaaS platform (a plus) • Practical knowledge of ITIL and Service Level Agreements (SLAs), including incident, problem, and service request management (a plus) • Knowledge of Apache Camel, focusing on integration analysis and troubleshooting (a plus) • Investigative mindset and ability to interpret official documentation (a plus)

🏖️ Benefits

• Meal Voucher/Food Voucher (Flash benefits card) • Health Insurance • Dental Insurance • Life Insurance • Profit-Sharing Program (PPR) • TotalPass • Childcare Assistance • Well-Being Program supporting physical and mental health • Corporate University (#SensediaAcademy), offering various development paths • Cultural and educational partners with special discounts • Extended maternity leave • Extended paternity leave • Flexible work model: #WorkWhereYouBelong • Opportunity also available to people with disabilities