Yardi Support Specialist

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Sentral

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

Real Estate • Hospitality

Sentral is a luxury apartment brand that emphasizes convenience, connection, and comfort, creating what it brands as Home+. It offers premium locations in desirable neighborhoods across America's top cities, featuring innovative, tech-enabled services through their app, Sentral Life. Sentral provides beautifully designed living spaces with premium amenities that enhance everyday life, fostering a sense of community and well-being. It also supports homesharing and has a focus on real estate partnerships, retail opportunities, and resident engagement.

📋 Description

• Monitor and respond to all incoming Yardi support tickets within one hour of SLA. • Triage, troubleshoot, and resolve issues efficiently, providing clear communication to requestors throughout the process. • Escalate unresolvable issues to Yardi vendor support with detailed, well-documented cases and manage them through to resolution. • Yardi training to users based on recurring ticket submissions to mitigate on go forward. • Audit and maintain user access on an ongoing basis, deactivating accounts for departing employees in a timely manner. • Manage department-level changes as the organization evolves, including activating and inactivating departments as needed. • Configure property lists and system settings for each newly onboarded asset so properties appear correctly across all relevant views, reports, and modules from transition day. • Collaborate with finance, operations, and leadership to build and maintain custom reports tailored to Sentral’s needs. • Execute the full Yardi shutdown process for properties being dispositioned, ensuring a clean system handoff.

🎯 Requirements

• 3+ years of hands-on Yardi Voyager experience in a multifamily residential environment, with demonstrated breadth across platform modules • Deep, working knowledge across the full Yardi platform, including leasing & residential (Voyager, RentCafe, screening, lease execution, renewals); marketing (ILS feeds, listings, pricing, availability syncs); accounting & finance (GL, AR/AP, CAM reconciliations, bank syncs); maintenance (work orders, vendor setup, inspections); reporting (custom reports including AR aging); and system administration (users, roles, departments, property lists, corp/CPall groups) • Experience managing department structures and consolidated reporting groups (corporate and CPall) in Yardi • Experience configuring property lists and system settings during new asset onboarding and transitions • Experience setting up properties, units, and marketing configurations from scratch, ideally in a transition or acquisition context • Proven ability to manage user access and role-based permissions with an understanding of security best practices • Proven ability to prioritize and respond to support requests under SLA-type time constraints • Strong written communication skills for ticket documentation, escalations, and cross-team coordination • Self-directed and comfortable working independently in a fully remote environment.

🏖️ Benefits

• We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. • Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. • Sentral fosters a balanced work lifestyle by offering flexible paid time off, 11 paid holidays, and Enrichment Hours for volunteering or career development! • Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. • All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!