Customer Service Associate

🔥 15 hours ago

🥔 Idaho, Montana, +2 more states – Remote

🥔 Idaho – Remote 🦬 Montana – Remote 🎸 Mississippi – Remote ☕ Washington – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims • Provide clear, accurate, and timely responses to information requests • Document all calls in Chronolog by summarizing key points of each conversation • Return messages from designated voicemail boxes • Read, interpret, and apply plan documents, new amendments, and updates for multiple clients • Meet with clients as needed to assist with questions about their health benefit plans • Support team members and cross‑functional partners as requested • Log faxed claims and enter fax information into Chronolog • Return misdirected claims to the appropriate provider • Assist members with navigating the website • Meet or exceed company standards for quality and production • Maintain punctual and reliable attendance • Support claim information research and identification • Assist with provider record maintenance tasks • Index claims and correspondence batches • Complete responsibilities assigned for specific client groups • Aid in employee training and cross‑training • Research and prepare refund documentation

🎯 Requirements

• High school diploma or GED required • Basic computer and customer service experience • Excellent verbal and written communication skills • Proficiency with PC tools including Windows, Word, and Adobe Acrobat; ability to learn new software • Minimum typing speed of 45 wpm • Strong listening skills and attention to detail • Basic mathematical competency • High interpersonal skills and the ability to work collaboratively • Ability to organize and recall large amounts of detailed information • Capability to read, analyze, and interpret benefit plans, insurance documents, and regulations • Professional attitude with the ability to project a positive image in all work environments • Commitment to privacy and confidentiality standards • Flexibility to work under pressure and meet deadlines • Strong problem-solving abilities with professionalism and patience

🏖️ Benefits

• medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays