Agent Advisor, Onboarding

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SERHANT.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

📱 Media

🤖 Artificial Intelligence

Real Estate • Media • Artificial Intelligence

SERHANT. is a full-service luxury real estate brokerage and global property brand that represents high-end residential and commercial listings, new developments, rentals, and private client services. The firm operates a large agent network and referral platform, provides marketing and creative services through an in‑house production studio, and builds technology and AI-powered tools (including the S. MPLE engine and ADX solutions) to support agents and clients. SERHANT. is active across many U. S. markets and positions itself as both a media-forward brand and a tech-enabled brokerage.

📋 Description

• Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience. • Lead weekly group onboarding sessions for new agent cohorts. • Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance. • Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones. • Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues. • Support faster agent proficiency by encouraging early and effective adoption of key tools and systems. • Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations. • Contribute to enhancements of the onboarding roadmap based on agent feedback and department priorities. • Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support. • Assist in handling S.MPLE requests with high-quality deliverables and timely turnarounds. • Deliver outstanding customer service to create a welcoming and empowering experience for new agents. • Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks. • Participate in department meetings and cross-functional collaboration efforts to continuously improve the onboarding process.

🎯 Requirements

• 1–3 years of experience in customer success, onboarding, training, or administrative support; real estate experience a plus. • Experience leading small groups or training sessions in a remote environment. • Strong communication skills with the ability to clearly explain systems and processes. • Comfort with using CRMs, digital platforms, and AI-driven tools in a fast-paced environment. • Strong organizational skills with a proactive mindset and attention to detail. • Comfortable managing multiple agent relationships and follow-ups concurrently. • Experience working remotely and independently while remaining highly collaborative. • Available to work full-time, 40 hours per week, Monday–Friday, 9AM–5P to support SERHANT. markets.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options