Robot Operations Manager – Global Allocation, Compliance

Job not on LinkedIn

🕒 April 9

🇺🇸 United States – Remote

💵 $120k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚔 Compliance

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Serve Robotics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🚗 Transport

🤖 Artificial Intelligence

💰 $30M Venture Round on 2023-08

Transport • Artificial Intelligence

Serve Robotics is an innovative company focused on revolutionizing the delivery industry with its autonomous delivery robots. The company aims to make delivery services more affordable, sustainable, and convenient by using self-driving robots instead of traditional two-ton vehicles for small deliveries like burritos. Through a commercial deal with Uber, Serve Robotics plans to deploy up to 2,000 robots, marking a significant advancement in the autonomous delivery sector.

📋 Description

• Model, forecast, and recommend robot allocations for all new and existing markets. • Maintain the master allocation calendar tied to supply chain, repairs, upgrades, and city launch timelines. • Partner with Supply Chain to ensure hardware availability aligns with market launch sequencing. • Maintain a live database of regulatory requirements for every operating area (speed limits, sidewalk rules, identifiers, permitted zones, operational restrictions, etc.). • Work with Policy to ensure every robot deployed in a region meets regulatory requirements and configurations. • Work with hardware to track compliance renewals, certifications, and region-specific requirements (e.g., safety labels, UL/FCC, battery transport rules). • Act as the primary bridge between Expansion, Product, Fleet Maintenance, Policy, and Hardware. • Provide launch teams with clear robot readiness and compliance status before every deployment. • Identify bottlenecks and create system improvements around provisioning, upgrade flows, and global fleet firmware and software tracking. • Build and maintain analytical models to determine ideal robot counts per neighborhood based on density, demand forecasts, and utilization goals. • Monitor post-launch performance and recommend reallocations to maximize fleet utilization.

🎯 Requirements

• 3–7 years in operations, supply chain, robotics, mobility, or a similar fast-paced hardware + field operations environment. • Strong analytical skills (SQL or Sheets modeling). • Cross-functional experience with hardware, policy, or compliance. • Detail-obsessed, highly structured thinker with strong communication skills. • Ability to travel 10% of the time • Experience in robotics, autonomous systems, micromobility, or last-mile logistics is a plus.

🏖️ Benefits

• Offers Equity