ServiceMaster
501 - 1000 employees
Founded 1929
🤝 B2B
👥 B2C
B2B • B2C • Franchising
ServiceMaster is a leader in needs-based services, providing support to homes and businesses through its extensive network of over 3,200 franchisees across more than 4,600 locations. Founded in 1929, ServiceMaster operates under seven distinct brands, serving over 1,000,000 customers each year and generating system-wide sales exceeding $3. 6 billion. Their commitment to service is encapsulated in their slogan, 'Be There When You Need Us.
Customer Service Representative
Job not on LinkedIn
🕒 March 31
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ServiceMaster
501 - 1000 employees
Founded 1929
🤝 B2B
👥 B2C
B2B • B2C • Franchising
ServiceMaster is a leader in needs-based services, providing support to homes and businesses through its extensive network of over 3,200 franchisees across more than 4,600 locations. Founded in 1929, ServiceMaster operates under seven distinct brands, serving over 1,000,000 customers each year and generating system-wide sales exceeding $3. 6 billion. Their commitment to service is encapsulated in their slogan, 'Be There When You Need Us.
📋 Description
• Answer inbound calls from members and providers • Input data and provide high level of customer service • Handle inbound customer service inquiries and problems via telephone and email • Record communications accurately and consistently • Identify, evaluate and prioritize caller needs, questions and concerns • Formulate plans of resolution and respond appropriately and efficiently • Maintain and restore customer satisfaction • Perform problem analysis, problem determination and recommend resolutions to the callers • Proactively educate callers on program benefits • Meet or exceed established call center metrics, attendance standards and quality levels • Use computer tools to accurately process and document information • Develop rapport with callers and appropriately adjust communication style • Provide accurate information about ServiceMaster programs and services • Escalate issues internally and follow up on escalated issues
🎯 Requirements
• High School Diploma • Prior experience in a customer service related field preferred • Great communication skills • Must be able to multi-task • General working knowledge of Microsoft Word & Outlook • Computer keyboard proficiency and internet navigation skills required • Have the ability to work effectively with others in a team environment • Ability to thrive in a fast-growing always changing environment
🏖️ Benefits
• None specified
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