iBrokerPower Capital Inc.
11 - 50 employees
Founded 1999
💸 Finance
🏠 Real Estate
👥 B2C
Finance • Real Estate • B2C
iBrokerPower Capital Inc. is a leading mortgage brokerage in Canada, providing a wide range of mortgage services to clients, including new home financing, refinancing, and rental property solutions. Established in 1990 and an independent member of the Mortgage Centre Canada network, iBrokerPower has a diverse team of over 40 agents who are dedicated to helping clients realize their dream of home ownership, offering services in multiple languages to cater to a broad clientele.
Customer Service Representative
Job not on LinkedIn
🕒 March 31
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iBrokerPower Capital Inc.
11 - 50 employees
Founded 1999
💸 Finance
🏠 Real Estate
👥 B2C
Finance • Real Estate • B2C
iBrokerPower Capital Inc. is a leading mortgage brokerage in Canada, providing a wide range of mortgage services to clients, including new home financing, refinancing, and rental property solutions. Established in 1990 and an independent member of the Mortgage Centre Canada network, iBrokerPower has a diverse team of over 40 agents who are dedicated to helping clients realize their dream of home ownership, offering services in multiple languages to cater to a broad clientele.
📋 Description
• Resolves product and service challenges, providing relevant product and service information. • Keeps track of customer correspondence, logs key account information and customer data. • Investigates customer complaints to determine the cause of the problem and provides solutions. • Upholds customer confidentiality regarding financial matters and identity. • Processes customer refunds, shipments, and account adjustments. • Helps prepare customer service reports by collecting and analyzing customer information. • Upsells customers with information about other products and services when appropriate. • Contributes to team effort by accomplishing related tasks as needed.
🎯 Requirements
• Strong listening, communicating, and customer service skills. • Ability to multitask and provide effective solutions. • Works well with others and helps foster a supportive work environment. • Knowledge of our company market, industry, and products. • Comfortable problem solving while also creating an enjoyable experience for our customers. • Able to document customer service calls efficiently and with detail. • Knows how to ease conflict and provide the appropriate resolutions. • Completes tasks on time and can prioritize work.
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