Channel Partnerships Delivery Manager

🕒 April 21

🏄 California – Remote

🏄 California – Remote

💵 $137.9k - $184.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Manage the entire lifecycle of an integration end-to-end, including identifying a use-case, building a business case, evaluating partner candidates, negotiating deal terms, launching and program managing roll-out, enabling internal and external teams, and bringing the integration to market • Project manage the delivery of technical integration solutions, from scoping requirements to supporting customer betas and GAs • Liaise with ServiceTitan Product and customers on opportunities to differentiate integration solutions and improve adoption • Work alongside ServiceTitan R&D and Technical Writers to enable internal teams and educate customers and partner customer facing teams on new features & functionality • Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements • Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy • Help scale the team and our supporting partner programs by building automation into the team’s internal (e.g., tracking performance metrics, collecting rebates, etc.) and external (e.g., new partner discovery, onboarding, etc.) processes • Collaborate with ServiceTitan R&D and App Marketplace Team in streamlining the processes to activate a customer onto an integration and onboard a partner into the channel partner ecosystem • Work alongside ServiceTitan R&D to build a partner-facing portal that houses all the assets required for a partner to stand up integrations with supply chain (e.g., OEM, supplier, distributor) and accounting partners (e.g., ERPs, System Integrators, iPaaS)

🎯 Requirements

• 8+ years of relevant work experience • Bachelor's Degree; MBA or equivalent experience preferred • Ability to source, design, negotiate and implement net-new partnerships • Foundational understanding of integrations and how they interact through APIs • Experience in developing and presenting a business case to persuade senior stakeholders into taking a recommended action, including creating financial support, generating data-driven insights, and telling a compelling story • Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities • Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels • Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately • Comfort in absorbing an unstructured set of thoughts and developing a strategic vision to execute • High motivation, initiative and positive attitude • Exposure to Accounting or ERP applications (e.g., QuickBooks, NetSuite, SAP products, IntAcct, etc.), their functionality, and workflows preferred • Knowledge of Trades Industries preferred.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • A comprehensive onboarding program. • Leadership training for Titans at all levels. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Parental leave and support. • Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. • On-demand maternity support through Maven Maternity. • Free breast milk shipping through Maven Milk. • Pet insurance. • Legal advisory services. • Financial planning tools.