Group Manager, Product Design

🕒 May 7

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Hire, train, and mentor a high-performing team to execute our product vision and strategy with measurable business impact • Lead design projects of significant scope across vision, strategy, and execution • Build lean standards and processes that balance quality, capability, and speed • Contribute to product strategy and roadmaps in service of company objectives • Use AI tools fluently — from rapid prototyping and generative exploration to shipping faster, higher-quality work • Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style • Build relationships across Product, Engineering, Marketing, and Data Science to deliver cohesive, inclusive user experiences • Own key UX artifacts — user journeys, personas, UX measurement, and more • Drive accessibility through inclusive design, awareness, and innovation

🎯 Requirements

• 5+ years of experience in a SaaS or enterprise environment • Experience leading and managing a 3–10 person design team or groups of teams • Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does. • Demonstrated ability to deliver high-quality design output at scale, measured through both quantitative and qualitative methods • A strong coach and leader — direct with feedback, dedicated to your team's growth, and able to foster healthy design culture across the org • Strong communicator and collaborator across multi-disciplinary, globally distributed teams with the ability to manage senior stakeholder expectations • Comfortable operating in a globally distributed team structure, with experience working with or for US-based product organizations a plus.

🏖️ Benefits

• Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.