Lead Analyst, People Analytics

🔥 12 hours ago

🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $134.5k - $201.7k / year

⏰ Full Time

🟠 Senior

📉 Data Analyst

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Partner directly with HR product owners to learn how they make decisions, then design product-intelligence reporting that helps them explore their data and connect signals to decisions. • Design and build an interconnected suite of dashboards paired with enablement - such as usage guides that guide stakeholders to understand their data to drive adoption and improved decision-making. • Bring applied research-methods rigor to our analytical work. • Design sound analyses and apply the judgment to know when an inference holds, when the data misleads, and when a model fits the decision at hand. • Author theory-grounded institutional knowledge that clear, measurable process models for answering durable questions such as what drives talent density, where the hiring process slows down and why. • Translate complex analysis into executive-ready insight. • Act as a strategic advisor to business leaders on organizational problems. • Design and build AI-driven workflows that let a small team do outsized work, using AI to accelerate content, documentation, code, and analysis.

🎯 Requirements

• 5+ years in a quantitative or analytics role building business intelligence and generating actionable insights, preferably on a People or HR team. • A strong applied research-methods foundation, including experimental and quasi-experimental design, statistical inference, and the judgment to assess validity and fitness for purpose. • Track record of translating analysis into decisions for senior, non-technical audiences, with real adoption results to point to. • Proven stakeholder management and a consultative approach with senior leaders. • Comfort defining problems in ambiguous spaces, not only solving well-defined ones. • Technical fluency to build and validate independently: SQL, Python or R, BI and analytics platforms, and data pipelines. This is the floor, not the differentiator. • Advanced visualization and data-storytelling skills. • Experience using AI tools to accelerate analytical work. • A self-starter who handles sensitive and confidential data with discretion. • A bachelor’s degree in a related field such as Psychology, Statistics, or Business Analytics, or equivalent experience.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.