Manager, AI Engineering

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ServiceTitan

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SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

📋 Description

• Lead end-to-end development of Conversational AI Agents, from ideation and prompt engineering to production deployment and evaluation. • Partner with Product to identify high-impact AI Agent and Chatbot opportunities for workflow automation. • Educate the organization on LLM capabilities and trade-offs (latency, cost) to drive superior customer experiences. • Oversee data curation, knowledge base construction, and feedback loops essential for successful RAG pipelines. • Implement scalable LLMOps frameworks for supporting, evaluating, and securing agent deployments. • Research and apply advanced techniques (multi-agent systems, function calling, fine-tuning) to enhance agent capabilities. • Align with Engineering and Product leadership on roadmaps to ensure timely delivery of robust production agents. • Stay abreast of GenAI trends and integrate new architectures to advance organizational goals. • Hire, mentor, and retain a high-performing AI Engineering team to meet current and future product needs.

🎯 Requirements

• Education: MS/Ph.D. in Computer Science, Artificial Intelligence, Computational Linguistics, or a similar quantitative discipline required. • 2+ years of experience in ML or AI engineering leadership roles, specifically managing teams shipping production software. • Hands-on knowledge of modern NLP, Large Language Models (LLMs), Transformer architectures, RAG pipelines, and Agentic workflows (planning, reasoning, tool use). • Expertise in vector databases, knowledge graphs, and SQL; experience with handling unstructured text data at scale. • Strong coding experience in Python (required), with familiarity with modern AI frameworks (e.g., LangChain, LlamaIndex, PyTorch, Hugging Face). • Great communication skills, including the ability to communicate complex AI concepts (like hallucinations or context windows) to business stakeholders. • Demonstrated ability to adapt to new technologies and learn quickly in the fast-paced Generative AI landscape. • Strong written and presentation communication skills.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program. • Leadership training for Titans at all levels. • Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). • FSA and HSA. • 401k match. • Telehealth options including memberships to One Medical. • Parental leave and support. • Up to $20k in fertility services (i.e. IUI and IVF). • Surrogacy and adoption reimbursement. • On demand maternity support through Maven Maternity. • Free breast milk shipping through Maven Milk. • Pet insurance. • Legal advisory services. • Financial planning tools.