Manager, Solutions Engineer Pro Product

🕒 May 20

🇺🇸 United States – Remote

💵 $155.4k - $166.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Support sales efforts in client-facing meetings and calls by leading custom product demonstrations • Manage, train, and coach a team of Solutions Engineers, including Enterprise level SEs • Collaborate with Solutions Engineering leaders to implement new processes • Measure and hold accountable SE team to performance standards • Identify and institute processes to reduce onboarding rejection rate and improve sales close rate • Review demos, provide feedback and enforce demo quality standards for SEs • Report to Sr. Management on operational and financial KPIs • Conduct weekly 1:1s with each SE • Collaborate cross-functionally with Pro Sales and Enterprise teams to quickly address challenges • Marry technical expertise, product knowledge, and industry knowledge with Sales Acumen to help close business and educate customers • Understand Product Roadmap and communicate upcoming releases and implications to business owner • Convey customer requirements to Product Management teams and relay info to Sales Team • Respond to functional and technical elements of RFIs/RFPs

🎯 Requirements

• 2-4 Years in Solutions Engineer Role at a SaaS company • 1-2 Years in a Management Role preferred • Proven track record of success at previous companies • Experience and familiarity of our products and line of business a plus

🏖️ Benefits

• Flexible time off with ample learning and development opportunities • Comprehensive onboarding program • Leadership training for Titans at all levels • Bonusly rewards and peer-nominated awards • Company-paid medical, dental, and vision (100% employer paid options for employees and 90% coverage for dependents) • FSA and HSA • 401k match • Telehealth options including memberships to One Medical • Parental leave and support • Up to $20k in fertility services (i.e. IUI and IVF) and surrogacy, and adoption reimbursement • On demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance, legal advisory services, financial planning tools