Senior Product Manager, Customer Lifecycle

🕒 April 21

🇺🇸 United States – Remote

💵 $137.9k - $184.5k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Own a portfolio of AI-powered use cases within our agentic customer lifecycle experience. • Drive discovery for how AI can help customers optimize their usage of ST and get the help they need, and how we can drive AI capabilities in new channels for customers. • Collaborate deeply with engineering and data science to shape the context layer and how we can create delightful customer experiences in any/all channels. • Partner with post-sales teams (Support, Customer Success) to uncover customer and team needs. • Identify opportunities for scalable, automated approaches vs. manual ones. • Measure impact. Define the right success criteria and ensure we are evaluating and improving accuracy and coverage at all times. Use the data to inform what we do next.

🎯 Requirements

• 5+ years of Product Management experience in B2B SaaS, with at least 2 years shipping AI/ML-powered products in production. • Experience shipping agentic AI solutions. • Fluency in eval frameworks, deterministic vs. non-deterministic approaches and where each is appropriate, and data-driven iteration on model performance. • Comfort with quantitative data assessing every aspect of the journey from customer behavior to AI agent accuracy to business outcomes. • Ability to work effectively with operations leaders, engineering teams, and data scientists. • Experience in support/CX, customer lifecycle, or post-sales product management (preferred but not required).

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.