UX Writer

Job not on LinkedIn

🕒 April 1

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✏️ Content Writer

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Write and edit UI text for web and mobile interaction flows to help users use our products, including but not limited to feature naming, product tours, error messages, and instructional content • Lead content audits to identify opportunities and drive consistency across the product • Edit and manage existing in-app content and UI copy elements in our design system • Contribute to our content guidelines and promote UI best practices and standardization across all our products • Manage and prioritize projects with multiple stakeholders across different teams within the product org • Understand VOC/customer needs in building features, including participating in research and visiting customers on site • Collaborate with, influence, and drive consensus with product managers, design, stakeholders and their feedback • Work with other writers to define a cohesive narrative across the product and documentation, including meeting UI and in-app copy writing/editing standards • Complete high-quality work in a fast-paced, deadline-driven environment

🎯 Requirements

• Bachelor's degree in English, Communications, Technical Writing, UX, HCI, or equivalent • 2+ years of relevant experience in producing content for digital products • Experience in conceptualizing and strategizing delivery of UX content, including, but not limited to, user interface copy, in-app/microcopy, user education as an in-app experience, UI style guides, or product launch content • Experience working with lightweight markup languages (Markdown) and GitHub • Ability to manage multiple projects

🏖️ Benefits

• Work/Life Balance: flexible work schedule, flexible PTO • Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance • Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs • Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend