Intake Coordinator

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Logo of SERVPRO

SERVPRO

201 - 500 employees

Founded 1967

📦 Logistics

🏥 Healthcare

🏗️ Construction

Logistics • Healthcare • Construction

SERVPRO is a franchised cleaning, restoration, and construction services company that provides 24/7 emergency response for water, fire, mold, storm, and biohazard incidents for residential and commercial clients. With over 2,370 franchise locations across the U. S. and Canada and more than 50 years of experience, SERVPRO offers cleanup and specialty cleaning (including HVAC and crime-scene), contents and document restoration, odor removal, and large-loss commercial restoration and reconstruction services.

📋 Description

• Assist with scheduling a team to the customer's location to assess work needed • Dispatch and schedule restoration teams to incoming leads and projects • Review and maintain the scheduling software • Perform detailed and accurate data entry • Receive incoming calls about past services, follow-ups, and inquiries • Collaborate and assist with other departments

🎯 Requirements

• High school diploma/GED (preferred) • At least 2 years of customer service and/or office-related experience • Prior dispatch experience preferred • Ability to multitask and to remain detail orientated • Knowledge of local geographical area is preferred • Must be knowledgeable in relevant computer applications

🏖️ Benefits

• Health insurance • Paid time off • Training & development • Vision insurance • 401(k) • Dental insurance

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