VusionGroup
501 - 1000 employees
Founded 1992
🛍️ eCommerce
🛒 Retail
🤖 Artificial Intelligence
eCommerce • Retail • Artificial Intelligence
VusionGroup is dedicated to transforming physical retail stores into digital assets through advanced technologies that enhance efficiency and store performance. Their solutions encompass data-augmented intelligence, IoT platforms, and electronic shelf labels, enabling retailers to optimize operations and improve customer experiences. Committed to sustainability, VusionGroup innovates to create a positive impact in commerce by harnessing data for real-time insights and operational excellence.
Customer Support Expert, German Speaker
🕒 April 29
🗣️🇩🇪 German Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
VusionGroup
501 - 1000 employees
Founded 1992
🛍️ eCommerce
🛒 Retail
🤖 Artificial Intelligence
eCommerce • Retail • Artificial Intelligence
VusionGroup is dedicated to transforming physical retail stores into digital assets through advanced technologies that enhance efficiency and store performance. Their solutions encompass data-augmented intelligence, IoT platforms, and electronic shelf labels, enabling retailers to optimize operations and improve customer experiences. Committed to sustainability, VusionGroup innovates to create a positive impact in commerce by harnessing data for real-time insights and operational excellence.
📋 Description
• As part of our Level 2 Technical Customer Support team—responsible for supporting our IoT, network, and SaaS solutions—you will play a key role in assisting our DACH customers through the following responsibilities: • Collaboration with customers and partners to identify and resolve potential issues • Independent handling of support tickets and coordination of fixes with 3rd level support • Responding to inquiries via phone, Email, and ticketing tool • Support with the installation and configuration of the VusionGroup solution • Troubleshooting system, network, and software issues • Targeted follow-up and analysis of inquiries • Process documentation and preparation of relevant reports
🎯 Requirements
• Technical diploma, ongoing or completed university of applied sciences (FH) or university degree • Initial professional experience in a similar role is an advantage with solid understanding of IT environments (LAN, WLAN, cloud, Linux, and Windows) • Experience with remote support tools is a plus • Strong implementation skills, with a proactive and assertive mindset • Customer-oriented approach with excellent communication skills • Team player with a positive and collaborative attitude • Fluent in German and English, both written and spoken.
🏖️ Benefits
• Competitive pay and shareholder equity • A flexible, hybrid work schedule • E-learning opportunities and workshops • Global mobility potential
Apply NowSimilar Jobs
🕒 April 28
Customer Support Specialist providing support for financial management software to business clients. Engaging with users to resolve accounting issues efficiently and effectively.
🗣️🇫🇷 French Required
🕒 April 28
Supports clients by resolving queries related to Pennylane's accounting and financial management software. Responsible for training clients and providing expertise in using the platform.
🗣️🇫🇷 French Required
🕒 April 28
Support Specialist connecting clients with financial management solutions at Pennylane. Engage with users, resolve issues, and facilitate data integration for improved financial management.
🗣️🇫🇷 French Required
🕒 April 28
Customer Support Specialist managing client interactions using financial software at Pennylane. Engaging with users to resolve issues in a remote capacity.
🗣️🇫🇷 French Required
🕒 April 28
Expert in financial software support at Pennylane, facilitating client success and user engagement. Collaborating across teams to resolve client queries and enhance their experience with financial tools.
🗣️🇫🇷 French Required
