Technical Director, Product Assessor

🕒 March 20

🇺🇸 United States – Remote

💵 $140k - $170k / year

⏰ Full Time

🔴 Lead

👔 Director

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

📋 Compliance

☁️ SaaS

Compliance • SaaS • Sustainability

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Develop a profitable and sustainable medical devices business sector within Business Assurance in the US and Canada • Ensure operational efficiency and profitability of the business sector • Manage technical documentation reviews and inquiries for SGS Business Assurance Medical Devices • Conduct Medical Devices Technical file/Documentation reviews with 80% Utilization • Assist in the training/onboarding of new product assessors • Support development of systems, processes, and procedures • Identify opportunities to improve efficiencies • Support development of internal best practices for auditing • Coordinate with Key Account Specialists to schedule Technical Documentation reviews • Respond to client inquiries on technical matters regarding SGS-Business Assurance certification/training • Maintain competence and credentials through courses as necessary • Support team to ensure operational KPIs are met • Address client complaints and investigate root causes • Identify key growth initiatives and drive initiatives based on target market sectors • Deliver training and support training material development • Collaborate with Directors to manage resources effectively • Establish a winning culture embracing change and innovation • Maintain understanding of certification services and client expectations • Provide commercial support including input to tender compilation and project coordination • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Sciences, Engineering, Operations or related discipline • 10+ years of relevant experience in Medical Devices (Testing, Inspection, Certification) • 3-5 years of supervisory experience • Advanced level of English required • Any level of proficiency in French preferred • Intermediate level of mathematical skills required • Advanced reasoning skills/abilities • Intermediate proficiency in MS Word, Excel, PowerPoint & Outlook • Knowledge of market dynamics, including demand growth drivers, new technology, competitor actions, and pricing analysis • Knowledge and understanding of current standards and legislation in the Medical Devices industry • Proven ability to manage and coordinate multiple projects in a fast-paced environment • Excellent verbal and written communication skills • Strong customer service orientation • Excellent organizational and time management skills • Knowledge and understanding of financial indicators, ability to analyze PNL • Ability to prioritize and execute tasks in a high-pressure environment • Ability to motivate teams and lead through influence • Leadership and coaching skills

🏖️ Benefits

• Medical, dental and vision insurance • Life insurance • Employee assistance programs • 401(k) with company match (immediate vesting upon enrollment) • Online training courses • Virtual and classroom development experiences • Tuition reimbursement program • Paid-time off • Family leave