Corporate Account Manager

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Sharebite

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🛍️ eCommerce

🌍 Social Impact

💰 $39M Series B on 2022-06

B2B • eCommerce • Social Impact

Sharebite is a leading meal benefit platform aimed at enhancing employee engagement through food. It offers businesses an easy way to provide meals to both in-office and remote employees from a variety of popular restaurants. Sharebite stands out by partnering with restaurants to deliver diverse meal options while contributing to social good; every meal ordered results in a meal donation to help combat food insecurity. The platform includes features such as in-office group ordering stations and meal allowance cards, all managed from a central dashboard. Its innovative solutions aim to boost workplace attendance and team cohesion.

📋 Description

• Work closely with the corporate sales team on understanding specific client requirements and pain points. • Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage “A through Z” account set up process. • Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective. • Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date. • Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client. • Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps. • Effectively manage time to make each client feel special through a professional handholding experience. • Maintain all corporate client information within our CRM platform, Salesforce. • Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered. • Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams. • Drive cross-functional collaboration to solve complex customer challenges, from problem identification through solution delivery. • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature. • Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells. • Consult with our existing customers to recommend additional solutions from the Sharebite portfolio. • Devise and execute account strategies and plans to maximize account growth. • Provide high touch client service, including escalation and coordination of support issues as needed. • Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won. • Take on a buddy assignment for new team members as they go through the onboarding process. • Participate in training sessions for new team members during their onboarding.

🎯 Requirements

• Bachelor's degree from an accredited college or university, or relevant experience. • 3+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech company. • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements. • Ability to work with a cross functional team (remotely). • Demonstrated ability to remain composed and effective in high-pressure, fast-paced environments. • Consultative selling skills, ability to fully understand a client’s business needs, and how the Sharebite offering can be fully utilized. • Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings. • High level of organization and focus, and ability to work under pressure. • Strong familiarity with CRM solutions (e.g. Salesforce). • Technical aptitude and ability to learn new concepts quickly. • Experience with Salesforce is preferred. • An understanding of the technical components around account management is a plus.

🏖️ Benefits

• Daily meal stipend • Multiple health insurance options • Equity in the company