Customer Success Manager

🕒 March 25

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

🔧 Hardware

☁️ SaaS

B2B • Hardware • SaaS

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth • Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role • Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback • Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies • Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust • Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities • Provide support and direction to project teams to ensure successful delivery and synchronization of service projects • Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role • Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers • Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

🎯 Requirements

• Completed Bachelor’s Degree or relevant work experience required • Ability to travel to SHI, Partner, and Customer Events • 2-4 years of experience in a technical, business, or sales role • 2+ years of experience selling VMware products • The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently • Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting • In-depth understanding of VMware's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of VMware technologies • Ability to articulate VMware's renewal program

🏖️ Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family • Continuous professional growth and leadership opportunities • World-class facilities and the technology you need to thrive – in our offices or yours