Call Center Pharmacy Technician

🕒 May 5

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Shields Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration.

📋 Description

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy • Educate patients on the services offered by the Shields Specialty Pharmacy Program • Protect Shields values by keeping information confidential • Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model • Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication • Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids • Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM) • Perform other duties as assigned

🎯 Requirements

• Required Licensure/Certification: Experienced pharmacy technicians licensed in Colorado • Nationally certified from PTCB or equivalent is strongly preferred but not required • 0-1 years' experience as a Pharmacy Technician or related experience • High school diploma or GED required • Bachelor's Degree or PTCB/ExCPT License is strongly preferred

🏖️ Benefits

• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training)