Supervisor, Patient Engagement and Pharmacy Operations

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Shields Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration.

📋 Description

• Directly lead and manage a team of Patient Engagement team members to ensure timely and accurate refill support • Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time • Ensure all service level goals are met • Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members • Complete audits of team members in supported systems to ensure efficient workflow • Manage responsiveness to new requests in supported systems • Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team • Monitor and act on all forms of communication between the Patient Engagement team and other clinical teams • Work with on-site management at hospital partners for collaboration calls • Facilitate team meetings and hospital management meetings • Record keeping/notes of all collaboration calls and team meetings • Provide guidance/assistance/troubleshooting in daily tasks • Review and address any concerns with the Patient Engagement team and hospital partners • Establish efficient workflows between teams • Provide insight for growth and development opportunities • Work with various teams for special projects • Report on hiring needs based on implementation roll outs • Assist in interviewing and onboarding new team members • Coordinate access requests and training with Clinical Training Team • Absorb overflow work during short staffing

🎯 Requirements

• 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy) • Prior leadership experience is strongly preferred • High school diploma or GED required • Bachelor’s degree is preferred or actively working toward degree • Training in leadership/management theory and its practical applications in the workplace is preferred • Must be state registered as a pharmacy technician • Nationally certified as a CPhT or equivalent is required

🏖️ Benefits

• Health insurance • Paid Time Off (PTO) • Professional development • Flexible working arrangements