Internal Systems Integration Engineer

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Shield

51 - 200 employees

Founded 2024

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Shield is a tech-enabled partner and investor that helps managed service providers (MSPs) scale by combining patient capital, operational expertise, and applied AI engineering. The firm provides forward-deployed engineers, operational support (HR, finance, recruiting), people development, and strategic M&A guidance while preserving local leadership and culture. Backed by ZBS Partners and Thrive Holdings, Shield focuses on long-term, founder-friendly partnerships to accelerate growth and implement AI-first solutions.

📋 Description

• Serve as the technical lead for SaaS configuration and platform integration requests originating from internal teams.**** • Develop and manage project plans, milestones, and timelines for standing up, connecting, or migrating internal tools.**** • Conduct discovery sessions with requesting teams to assess existing processes, data sources, and system structures.**** • Configure and integrate SaaS systems across internal functions—building connectors, API integrations, SSO, and data syncs as needed.**** • Coordinate integrations and migrations across HR, finance, operations, and IT platforms.**** • Facilitate cross-functional working sessions with HR, Finance, IT, and Operations to scope and prioritize requests.**** • Provide status updates and documentation to requesting teams and IT leadership.**** • Support change management and end-user enablement for newly configured or integrated tools.**** • Identify opportunities to streamline the intake and delivery of configuration and integration requests.**** • Standardize templates, runbooks, SOPs, and checklists for recurring configurations.**** • Recommend process and technology enhancements to support future scalability.****

🎯 Requirements

• Hands-on experience configuring and migrating SaaS systems.**** • Ability to assess an internal team’s needs and current tooling, then determine the best path to configure or integrate it within Shield’s standardized platforms.**** • Working familiarity with APIs, native connectors, SSO/identity, and iPaaS or workflow-automation tools.**** • High integrity and discretion in handling sensitive company data.****

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