ShipHero
51 - 200 employees
📦 Logistics
🚗 Transport
☁️ SaaS
💰 $10.4M Venture Round on 2022-11
Logistics • Transport • SaaS
ShipHero is a company that provides warehouse management software aimed at improving eCommerce operations. Their Warehouse Management System (WMS) is designed to simplify the picking, packing, and shipping processes for eCommerce businesses and third-party logistics providers (3PLs). ShipHero's solutions offer features like order management, inventory management, returns management, and live carrier rate shopping, with integrations for platforms like Shopify and Amazon. Their technology allows customers to gain insights and optimizes labor and costs, ultimately enhancing warehouse efficiency and reducing errors.
Technical Support Engineer
🕒 March 17
🌐 Argentina, Philippines – Remote
⏳ Contract/Temporary
🟢 Junior
📞 Support Engineer
🚫👨🎓 No degree required
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ShipHero
51 - 200 employees
📦 Logistics
🚗 Transport
☁️ SaaS
💰 $10.4M Venture Round on 2022-11
Logistics • Transport • SaaS
ShipHero is a company that provides warehouse management software aimed at improving eCommerce operations. Their Warehouse Management System (WMS) is designed to simplify the picking, packing, and shipping processes for eCommerce businesses and third-party logistics providers (3PLs). ShipHero's solutions offer features like order management, inventory management, returns management, and live carrier rate shopping, with integrations for platforms like Shopify and Amazon. Their technology allows customers to gain insights and optimizes labor and costs, ultimately enhancing warehouse efficiency and reducing errors.
📋 Description
• Partner with users to troubleshoot, identify bugs, and provide workarounds • Provide Engineers with details on identified bugs to resolve complex issues • Write and develop internal resources, including knowledge base articles and applications • Work closely with customers and global support team members • Become a product expert on the ShipHero platform • Identify and analyze trends to influence Help & Support strategy • Identify, reproduce, and escalate product issues and bugs to Engineering • Meet performance targets, including response times, customer satisfaction, proper escalations, and a clean ticket queue • Train and provide feedback to less technical team members
🎯 Requirements
• Strong analytical, diagnostic, and troubleshooting skills • Passion for solving puzzles through persistence and patience • Excellent verbal and written communication skills • Ability to explain technical issues to non-technical audiences • Willingness to learn in a fast-paced environment • Strong prioritization, organizational, and documentation skills • Reliability and ability to work both independently and in a team • Basic understanding of Python and front-end and back-end web development • Intermediate database knowledge, preferably SQL, and ability to build queries • Experience with Honeycomb or equivalent logging tools, GraphQL APIs, and JIRA • 1–2 years of experience delivering assisted support for SaaS products required
🏖️ Benefits
• Remote, work-from-home position • Work-life balance • Diverse and inclusive workplace • Employment accommodation in accordance with the law
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