Customer Success Specialist

🔥 15 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $50k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Shopventory

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 $1M Seed Round on 2013-10

eCommerce • Retail • SaaS

Thrive by Shopventory is a comprehensive inventory management and sales reporting platform designed to centralize and streamline the operations of product-based businesses. It offers features such as multi-channel and multi-location syncing, inventory tracking, automated re-ordering, and vendor management. The platform integrates with popular e-commerce platforms and point-of-sale systems like Shopify, Square, and WooCommerce, allowing businesses to maintain real-time inventory control and generate powerful insights through in-depth reporting. Thrive aims to reduce manual processes and enhance productivity, empowering businesses to grow efficiently by managing their inventory across multiple sales channels and locations.

📋 Description

• Deliver exceptional customer support through phone, email, live chat, and virtual meetings. • Build strong relationships with customers and become a trusted product expert. • Guide customers through onboarding and adoption of Thrive Inventory. • Troubleshoot product questions and work with internal teams to resolve customer issues. • Educate customers on features, best practices, and workflows to help them achieve their business goals. • Proactively identify opportunities to improve customer engagement, adoption, and retention. • Monitor customer health and provide strategic recommendations to maximize product value. • Advocate for customers by sharing feedback with our Product and Engineering teams. • Maintain detailed customer records and follow up to ensure successful issue resolution. • Contribute to our Help Center and internal documentation as needed.

🎯 Requirements

• 2+ Years of SaaS B2B experience • Excellent written and verbal communication skills. • A passion for helping customers succeed. • Strong problem-solving and critical-thinking abilities. • Ability to learn new software quickly and explain technical concepts in a simple, customer-friendly way. • Highly organized with strong attention to detail. • Self-motivated and comfortable working independently in a remote environment. • Ability to manage multiple priorities while maintaining a positive customer experience. • Experience in customer success, customer support, account management, retail, inventory management, or point-of-sale systems is a huge plus. • Bonus points: • Spanish Speaker

🏖️ Benefits

• Medical Coverage • Dental Care • Eye Care • 401(k) Savings Plan with Discretionary Match • Fifteen (15) Paid Days Off First Year of Service • Twenty (20) Paid Days Off after 1 Year Anniversary • Nine (9) Paid Holidays • Recruitment Referral Bonus • Stock Options • Fully remote • Company provided computer & equipment