Assay Service Consultant

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🕒 April 17

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Logo of Siemens Healthineers

Siemens Healthineers

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

Healthcare Insurance • Biotechnology • Medical Device

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

📋 Description

• Provide global third-level support for Atellica Solution assays and applications across regional units and partners • Lead structured technical investigations using ATS methodology to resolve high-impact customer issues • Represent Service on new assay and product development teams, advocating for serviceability and support readiness • Drive onsite-to-online service strategies, including digital tools and remote support solutions • Analyze service metrics and trends to identify reliability, efficiency, and cost improvement opportunities • Develop and deliver service readiness outputs such as documentation, timelines, and knowledge transfers • Author Service Knowledge Base (SKB) articles and lead global knowledge-sharing sessions and technical exchanges

🎯 Requirements

• 5+ years of experience in Laboratory Diagnostics • 3+ years of experience supporting Atellica Solution systems • Assay experience in Clinical Chemistry and/or Immunoassay is a strong plus • Comfortable leading cross-functional discussions and presenting to senior stakeholders • Customer-focused with the ability to manage escalations and influence outcomes.

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time

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