Senior Manager – Service Operations Support, Application Software

Job not on LinkedIn

October 29

Apply Now

Receive Emails with Similar Jobs

Siemens Healthineers

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Biotechnology • Medical Device

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

📋 Description

• Define strategy and priorities for enhancing the customer and field user experience. • Drive field feedback collection and feature prioritization to ensure intuitive and effective software design. • Lead initiatives that enhance diagnostic workflows and support evolving customer needs. • Oversee the team’s role in supporting field escalations, working closely with Service and R&D teams to ensure rapid resolution. • Develop and implement strategies to reduce installation and configuration complexity and associated costs. • Collaborate with cross-functional teams including R&D, Marketing, Service, and Field Operations to align goals and deliver value to customers. • Represent the voice of the customer and application specialists during product development cycles.

🎯 Requirements

• Demonstrated ability to lead and manage people. • Direct experience in the in-vitro diagnostics industry. • Strong understanding of diagnostic workflows, customer operations, and field service environments. • Demonstrated success in driving process improvements, resolving escalations, and managing customer-focused initiatives. • Strong problem-solving and analytical skills with a customer-first mindset. • Experience in regulated environments (e.g., FDA, ISO) and compliance with medical device software standards. • BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time