Director, Strategic Accounts

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Own a portfolio of strategic accounts ($100K+ ARR), driving retention, expansion, and executive relationships • Build stakeholder maps: who matters, where decisions get made, where Siena can expand next • Lead multi-team expansion, beyond the CX buying center into Marketing, Returns, E-commerce, Operations • Run executive-level strategic conversations that move contracts and direction — this is about commercial outcomes, not calendar touch-points • Partner with AEs on multi-team commercial expansion; partner with PMs to translate account needs into roadmap influence • Win back at-risk accounts and defeat competitive threats through value-led conversations • Build the playbook for how Siena operates in strategic accounts from first-principles, not from importing what you did elsewhere

🎯 Requirements

• Shark mindset: commercially driven, first-principles operator - not someone who runs a playbook they inherited • Commercial track record: quota carried or measurable revenue owned - upsells, cross-sells, expansions, renewals, hard numbers • C-level presence: you've run conversations with C-suite/VP stakeholders that moved contracts, not just maintained the relationship • Enterprise account complexity: multi-stakeholder orgs, relationships that compound over years • Account win-back: you've pulled accounts back from the edge and beaten competitors head to head • AI-native, not AI-curious: you're actively building with tools like Claude Code and can show real projects - you'll be contributing to our internal OS • Player-coach: in the room, on the calls, building the playbook from what you do

🏖️ Benefits

• Competitive base salary + equity - we'll size comp to experience • Remote-first, with occasional travel to customers (especially strategic accounts) • A seat at the table - this role has real influence over Siena's strategic direction with our most important customers • A team that moves fast and treats CS as a core growth function, not a support layer • Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox. • Work that ships and matters. What you build reaches real consumer brands fast. • A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in. • A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one. • Great salary plus equity or stock grants. Own a piece of what you build. • Learning budget. If you are growing, so are we. • AI-fluency by default. Few places will push your work with production AI further or faster.