Siena AI
Artificial Intelligence • eCommerce • SaaS
Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.
Senior Fullstack Engineer
May 8
Siena AI
Artificial Intelligence • eCommerce • SaaS
Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.
📋 Description
• Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. • You’ll own projects end-to-end, developing and optimizing features within our AI-powered customer support automation platform. • Collaborate closely with Product to break down scope and deliver in iterative, high-impact releases. • Solve complex engineering challenges, from optimizing API performance to refining microservices architecture. • Share knowledge and mentor teammates, fostering a strong engineering culture.
🎯 Requirements
• 7+ years of software engineering experience in Node.js, React, TypeScript, and Express. • Solid experience with cloud environments (AWS – Fargate, Lambda, EC2, SQS). • Strong database skills with PostgreSQL and Redis. • Familiarity with CI/CD pipelines (CodePipeline, GitHub Actions, or similar). • Product-focused mindset—you think beyond just code and care about business impact. • Deep experience in microservices architectures and scalable systems. • Experience with Next.js and LLM integrations. • Infrastructure as Code (CDK, Terraform). • Python programming skills. • Event-driven architecture experience. • Background in customer support software.
🏖️ Benefits
• Make a real impact. • A voice that matters. • Work your way. • Competitive compensation. • Flexible time off. • A learning budget. • The thrill of building something new. • Tackling meaningful challenges.
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