Signet Jewelers
10,000+ employees
Founded 1949
🛒 Retail
🛍️ eCommerce
👗 Fashion
Retail • eCommerce • Fashion
Signet Jewelers is the world's largest retailer of diamond jewelry, with a focus on bringing quality jewelry that expresses love and inspires trust among customers. The company owns several well-known brands such as Kay Jewelers, Zales, Jared, and Blue Nile, offering a wide range of fine jewelry and customizable designs. They emphasize sustainability and responsible sourcing in their operations. Signet aims to help people celebrate life and express love through their products while promoting human rights and preserving the environment. They have a strong market presence in the United States, Canada, and the UK.
Customer Care Scheduler
🕒 Yesterday
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Signet Jewelers
10,000+ employees
Founded 1949
🛒 Retail
🛍️ eCommerce
👗 Fashion
Retail • eCommerce • Fashion
Signet Jewelers is the world's largest retailer of diamond jewelry, with a focus on bringing quality jewelry that expresses love and inspires trust among customers. The company owns several well-known brands such as Kay Jewelers, Zales, Jared, and Blue Nile, offering a wide range of fine jewelry and customizable designs. They emphasize sustainability and responsible sourcing in their operations. Signet aims to help people celebrate life and express love through their products while promoting human rights and preserving the environment. They have a strong market presence in the United States, Canada, and the UK.
📋 Description
• Analyze contact center trends and monitor service performance within SLA • Build staffing routines to meet business goals • Maintain Customer Connection Center functions related to WFM system
🎯 Requirements
• Analyze contact center trends including transaction volumes and call patterns • Monitor inbound call and chat traffic • Generate and publish agent schedules • Develop standardized policies for agent scheduling
🏖️ Benefits
• People-first company values • Opportunities for career advancement • Dynamic career paths • Diverse, inclusive, and equitable work environment
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