Platform Experience Engineer

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Silver.dev

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Silver. dev is a company dedicated to helping remote engineers find jobs at American tech startups. Founded by engineers for engineers, Silver. dev focuses on advocating for talented individuals by offering direct positions with startups, not acting as a middleman. The company supports a wide range of job seekers, from entry-level to those seeking top-of-market salaries, and provides resources and interview preparation to help candidates succeed. Silver. dev values mission and authenticity, sharing insights through its podcast, "Tecnología Informal. " They also offer services like English coaching and career leveling resources through SilverEd.

📋 Description

• Solve customers' hardest production problems end to end, including tracing, reproducing, fixing, or escalating issues • Work directly with customers, including joining calls to resolve problems quickly • Diagnose and fix webhook, API, integration, customer-side JavaScript, agent behavior, prompt, configuration, knowledge-base, model, and data issues • Build automation, runbooks, and tools so recurring problems do not happen again • Diagnose LLM workflows and rewrite prompts or adjust setups for reliable real-world performance • Close the feedback loop to Product using structured, metrics-backed patterns from customer issues • Raise the team's ability to resolve issues through documentation, tools, and walkthroughs • Escalate genuine product bugs, infrastructure issues, and outages with clean reproductions • Reduce recurring failure patterns and improve product robustness

🎯 Requirements

• Ability to solve ambiguous customer problems end to end using logs and vague symptoms • Experience working directly with customers and resolving issues live • Experience building automation to prevent recurring problems • Fluency with AI agents and prompts, including LLM workflows, knowledge bases, intent classification, and retrieval • Ability to read and reason through code • Comfort with Node.js, TypeScript, React, and Express, or ability to ramp quickly • Ability to trace customer-side JavaScript in the browser • Ability to write diagnostic SQL against PostgreSQL • Ability to navigate backend services independently • Fluency with Claude Code or an equivalent AI coding tool • Experience taking ownership of unassigned problems and driving them to resolution • Nice to have: Grafana, Honeycomb, or Sentry observability tooling • Nice to have: internal tooling experience that converted manual work into a system • Ecommerce or DTC exposure is a plus, not a requirement • Willingness to participate in live coding interviews or practice for them if required

🏖️ Benefits

• Great salary plus equity or stock grants • Learning budget • Premium accounts for ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable • Quarterly budget for new AI tools • Global team events