Client Success Associate

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🔥 16 hours ago

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SimpliFi Managed Services

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

SimpliFi Managed Services is a healthcare-focused managed service provider (MSP) that partners with health systems to reduce reliance on travel agency labor, lower clinical labor costs, and optimize workforce performance. The company provides workforce strategy and consulting, technology and reporting, nurse onboarding and retention programs (CAP), international nursing sourcing and management, compliance and credentialing, and shift-filling solutions, positioning itself as an exclusive, B2B partner to implement customized staffing plans and improve clinical outcomes and cost savings.

📋 Description

• Provide day-to-day operational support to clients and Client Success Managers • Meet and/or exceed all established role-related KPIs • Manage a desk of 150 TOA within six months • Assist Implementations team with any tasks associated with account implementation • Identify opportunities for program improvements • Develop knowledge of VMS technology for data management • Maintain communication with supplier partners on status of open contracts • Review and prescreen profiles to ensure accuracy

🎯 Requirements

• 1 year of experience in a customer facing position • Ability to work quickly and accurately independently and in a team setting in a fast-paced environment • Ability to communicate effectively in writing, verbally, and interpersonally • Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet

🏖️ Benefits

• Medical • Dental • Vision • Life • Long-Term Disability • Short-Term Disability • Accident • Critical Illness • Legal Assistance • Identity Protection • Pet Coverage • Retirement Plan with Employer Match • Generous vacation plan + 8.5 paid holidays

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