Simpplr
SaaS • Enterprise • Artificial Intelligence
Simpplr is an AI-powered employee experience platform providing a comprehensive suite of intranet solutions. More than just an intranet, Simpplr aims to enhance workforce engagement and communication through features like AI assistants, enterprise search, personalized content delivery, and analytics. It caters to human resources, internal communication, and information technology teams by offering tools for employee communication, onboarding, recognition, and engagement. Simpplr is trusted by over 1000 organizations worldwide, standing out for its ease of use and innovative features. Recognized as a leader in Gartner Magic Quadrant for Intranet Packaged Solutions, Simpplr contributes to creating vibrant, connected workplaces and enhances employee experiences through personalized and automated solutions.
Account Manager
Job not on LinkedIn
October 17
🇺🇸 United States – Remote
💵 $120k - $180k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💰 Account Manager
🦅 H1B Visa Sponsor
Simpplr
SaaS • Enterprise • Artificial Intelligence
Simpplr is an AI-powered employee experience platform providing a comprehensive suite of intranet solutions. More than just an intranet, Simpplr aims to enhance workforce engagement and communication through features like AI assistants, enterprise search, personalized content delivery, and analytics. It caters to human resources, internal communication, and information technology teams by offering tools for employee communication, onboarding, recognition, and engagement. Simpplr is trusted by over 1000 organizations worldwide, standing out for its ease of use and innovative features. Recognized as a leader in Gartner Magic Quadrant for Intranet Packaged Solutions, Simpplr contributes to creating vibrant, connected workplaces and enhances employee experiences through personalized and automated solutions.
📋 Description
• Strategically manage and grow a portfolio of customer accounts, driving retention and expansion to achieve ARR growth targets. • Deeply understand customer business goals, use cases, and success criteria to proactively identify growth opportunities. • Develop a comprehensive understanding of the competitive landscape and industry trends to inform account strategies. • Lead impactful business reviews and regular check-ins to ensure continuous alignment on value delivered and evolving customer needs, fostering long-term partnerships. • Cultivate and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, acting as a trusted advisor. • Proactively identify and close upsell and cross-sell opportunities that align with customer objectives and enhance their success with Simpplr, including presenting and demonstrating product solutions effectively. • Drive and negotiate renewals, ensuring smooth negotiations and timely execution. • Collaborate closely with Customer Success and Professional Services teams to ensure seamless onboarding, successful adoption, and maximum value realization for customers. • Act as a customer advocate, coordinating with Support and Product teams to resolve escalations efficiently and champion customer needs and feature requests. • Maintain accurate and up-to-date account and opportunity records in Salesforce and related systems, tracking engagement, renewal forecasts, and growth pipelines. • Prepare and present reports on account status for clients and internal stakeholders. • Contribute valuable customer insights to internal teams, actively collaborating on strategic marketing plans and informing product development and customer experience strategies. • Manage a sales pipeline and provide accurate forecasts for assigned accounts.
🎯 Requirements
• Minimum of 5 years of direct sales or account management experience, with a strong preference for candidates from the technology/software industry. • Demonstrated track record of consistently exceeding quota in SaaS sales, driving new product adoption, accelerating close rates, and generating growth within a portfolio. • Highly adept at navigating complex, multi-party sales cycles involving various stakeholders, multiple lines of business, and intricate decision processes and criteria. • Extensive experience selling SaaS and enterprise cloud applications, with a strong understanding of CRM, Salesforce, HR, intranet, collaboration, chat, or enterprise social platforms. • Superior communication, presentation, and negotiation skills (both for internal and external clients), coupled with strong leadership qualities and a team-oriented business approach. • Strong business acumen and strategic thinking abilities, with a proven capacity to understand complex client needs and translate them into actionable solutions. • A customer-centric approach, with a passion for building long-term partnerships and ensuring client success and satisfaction. • Exceptional problem-solving skills and adaptability in a fast-paced, evolving sales environment.
🏖️ Benefits
• Bonuses • Equity • Benefits
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