Sinch
1001 - 5000 employees
🔌 API
📡 Telecommunications
🤝 B2B
💰 $48.8M Post-IPO Debt - Sinch on 2024-09
API • Telecommunications • B2B
Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.
Business Solutions Engineer III
🕒 May 16
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Sinch
1001 - 5000 employees
🔌 API
📡 Telecommunications
🤝 B2B
💰 $48.8M Post-IPO Debt - Sinch on 2024-09
API • Telecommunications • B2B
Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.
📋 Description
• Manage and support Jira Software, Jira Service Management and Confluence (Cloud) • Configure and optimize workflows, automations, permissions and integrations • Ensure system performance, availability and reliability • Implement and evolve ITSM practices aligned with ITIL • Drive improvement initiatives and change management with stakeholders • Perform troubleshooting, user support, training and documentation
🎯 Requirements
• Experience with Atlassian Cloud tools (Jira Software, Jira Service Management, Confluence) • Experience configuring workflows, automations, permissions and customizations • Solid understanding of ITSM processes and ITIL best practices • Experience with system integrations and troubleshooting in cloud environments • Strong analytical and problem-solving skills • Good communication skills and ability to work with cross-functional stakeholders • Proactive, organized, and able to balance technical and business perspectives • Advanced/Fluent English • Bachelor’s degree completed
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