Senior Third-Party Collection Officer

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Singlepoint

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

☁️ SaaS

SaaS • Manufacturing • Engineering

Singlepoint is a rapidly adaptable no-code quality management (QMS) and compliance SaaS platform that centralises document control, audit and issue management, EHS/compliance, training and competency, and business intelligence for manufacturing and engineering organisations. The platform offers a visual navigator UI, a no-code workflow editor, flexible deployment (on-premise or cloud), API integrations and rapid data migration, helping aerospace, automotive, pharma and other industrial customers drive quality, traceability and regulatory compliance from a single source of truth.

📋 Description

• Provide excellent service and ensure exceptional execution results in the collection of financial loans • Conduct collections calls for all past due accounts • Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits • Send correspondence to delinquent/collection customers • Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers • Assess and mitigate risk by referring accounts for further action • Document call activity details in Collections system to reflect action taken • Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates • Apply tact, diplomacy & resourcefulness • Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations • Perform to regulatory standards and best practice on collections • Achieve individual collection targets, in order to meet Department and Company goals • Maintain and submit reports for review by collection management • Complete other collection responsibilities, as assigned

🎯 Requirements

• At least 5+ years of prior experience in a Third-Party Collection Agency • Excellent oral and written communication skills for consistent collection calls • Good math skills with the ability to perform basic calculations quickly • Strong organizational and time management skills • Good understanding of Microsoft Excel and Outlook • Strong computer operating skills • Ability to adapt in a fast-paced environment • Desire to learn and further your career

🏖️ Benefits

• Flexible schedule requiring one late evening (12:30-9:00pm EST) and one mandatory Saturday (8:30am-11:30am EST)