Support Engineer

🕒 May 27

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SingleStore

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $30M Series F on 2022-11

SaaS • Enterprise • Artificial Intelligence

SingleStore is a unified, high-performance distributed database platform that combines transactions and analytics in a single system to deliver real-time, low-latency queries at large scale. It supports diverse data types (JSON, time-series, vectors, full-text search, geospatial) and integrates with data lakes and warehouses, aimed at modernizing legacy databases and powering enterprise AI and operational analytics. SingleStore is offered as managed cloud (Helios) and self-managed deployments to help organizations reduce infrastructure complexity and total cost of ownership.

📋 Description

• Provide email and live technical support to enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages. • Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to appropriate Engineering team. • Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current customer issues. • Work to streamline and improve various Support and Engineering processes, author internal run-books or public documentation, and help team improve efficiency and effectiveness.

🎯 Requirements

• 4+ years of advanced customer-facing technical support experience. • Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization. • A solid sysadmin/QA/Testing skill set. Comfortable testing software and finding limits, hands-on with Linux, checking utilization of system I/O, measuring network throughput, and navigating large log files. Familiarity with Kubernetes and past Testing/QA experience. • Experience with a scripting or coding language. Should have a go-to solution for quick problem-solving and be able to navigate through code base. • Familiarity with distributed systems and AWS/GCP. Understanding how organizations deploy and maintain distributed applications and services across machines. Bonus points for analysis of performance bottlenecks and removal of single points of failure. • Strong written and verbal English communication skills. Ability to explain technical concepts to a wide range of end-users.

🏖️ Benefits

• Consistent with our commitment to diversity & inclusion • Positive support experience during every interaction • Continuous learning opportunities