Implementation Support Specialist

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SINGU

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

☁️ SaaS

SaaS

SINGU is an AI-powered CAFM (computer-aided facility management) and CMMS (computerized maintenance management) software platform for real estate and property teams. It centralizes building and portfolio operations — work orders, preventive and predictive maintenance, equipment and inventory management, inspections, tenant experience, vendor and bid management, and ESG/utility data collection — and adds an AI layer (SINGU AI) that reads inspection reports, flags equipment risk, pre-fills work orders, captures equipment from photos, and answers portfolio questions in plain language. The platform targets facility managers, property managers, owners and asset managers, ESG officers and service providers across industries such as retail, office, logistics and facility/property management. SINGU recently announced the acquisition of QRmaint.

📋 Description

• Support customer implementations in Mexico, from configuration through to go-live. • Prepare, clean, validate and import customer data into SINGU. • Configure core SINGU modules based on the agreed implementation scope. • Support customers during testing, UAT and go-live readiness. • Triage implementation issues and coordinate with internal teams when needed. • Provide implementation and support backup for Mexico customers. • Document recurring configuration issues, customer questions and process gaps. • Support the handover from implementation to ongoing support / customer success. • Work with Project Managers, Support, Product and Tech teams on escalations. • Help improve local implementation standards and build repeatable setup templates.

🎯 Requirements

• 2–4 years of hands-on experience in SaaS implementation, customer support, technical support or system configuration. • Spanish at native or fluent level. • English at a minimum of C1 level. • Strong analytical skills and attention to data quality. • Ability to work independently in a remote, international setup. • Strong customer-facing communication skills. • Comfort handling multiple customer requests and operational priorities at once. • Nice to have: Basic understanding of ticketing, facility management, real estate operations or CAFM systems. • Experience with data imports, Excel, configuration tools or CRM/helpdesk systems.

🏖️ Benefits

• A fully remote role with real ownership and room to shape local implementation standards